Client Care Advisor

Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Glasgow Pollokshaws Vets for Pets Practice.  

Our practice is purpose-built and located inside a busy Pets At Home store in the south side of Glasgow, close to a great selection of local amenities and well-placed for transport links into the city. Our surgery is equipped with theatre, digital x-ray, ultrasound and laboratory facilities, as well as 3 consulting rooms and separate dog, cat and isolation wards. 

What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.  Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

For the right person we will consider applications for both full time and part time work.   The minimum part time working week will be 19 hours going up to 38 hours per week for full time, including working 1 in 4 Saturdays.  Previous experience in a customer facing role is essential, and experience working in a similar clinical environment would be ideal. 

The attributes required:

•  You are the friendly and welcoming face for the client and their pets when they arrive at the practice.  
•  You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
•  You are calm, attentive and always focus on the clients’ needs.
•  You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
•  You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  
•  Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The starting salary for this position is £11.50 per hour. 

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: G43 1AP

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!