Client Care Advisor

Job Description

Evesham Vets4Pets 
Client Care Advisor - Full Time

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Evesham  practice.

This is a full or part time role working up to 40 hours per week including 1:3 weekends - Shift patterns can be 8 or 10 hours, so could suit someone looking for a four or five day week.
 
Join one of the highest growth practices in the group. We are currently looking for a dynamic individual whose strengths lie in customer service.

To do this job you will ideally be used to handling money and discussing client finances. As a practice we offer in house finance packages for spreading the cost associated with the high level of surgical procedures we perform. We also deal directly with insurance companies and help our clients manage their plans.

The attributes required - 

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.   
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. 
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

Ideally, you will have experience with dealing with finance. Please show evidence and any supporting documents when applying for this role.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We are an equal opportunities employer.

Location: WR11 1DJ

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!