Veterinary Receptionist

Job Description

If you enjoy providing great service and working in a team, we have an exciting opportunity for you to join our experienced reception team

We are located in Rustington close to a great selection of local amenities, bus routes and just a half a mile away from Angmering train station. 

We are an experienced team of 11 vets and 11 nurses (not forgetting our trainee nurses, veterinary care assistants and helpful reception team) who strive to give the best possible care to our clients and their pets, whilst enjoying working together and providing a positive working environment. 

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. 
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. 
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.  
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The position is 10 hours a week covering the Saturday and Sunday shifts from 3:00pm to 8:00pm

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.   
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. 
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

For your dedication and high-quality work, we will also offer: 

• Voluntary pension contribution 
• Optional Private Health cover
• 20% discount at Pets at Home 
• Discount on Veterinary treatment at the surgery for your pets

If this position seems interesting to you, please apply with a CV and covering letter to clientservice.rustington@vetsforpets.com   

Location: BN16 3RT

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!